Shipping policy

1. OVERVIEW We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand our processes and timelines.

2. ORDER PROCESSING TIME

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or holidays will be processed on the next business day
  • You will receive an email confirmation with tracking information once your order has shipped

3. SHIPPING DESTINATIONS We currently ship to:

  • 🇺🇸 United States (all 50 states)
  • 🌍 International destinations — available at checkout based on your location

4. SHIPPING RATES & DELIVERY TIMES

Shipping Method Estimated Delivery Cost
Standard Shipping (US) 5–8 business days Calculated at checkout
Expedited Shipping (US) 2–4 business days Calculated at checkout
Express Shipping (US) 1–2 business days Calculated at checkout
International Standard 10–21 business days Calculated at checkout

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on carrier, location, and external factors.

5. TRACKING YOUR ORDER

  • Once your order ships, you will receive a tracking number via email
  • You can track your order directly on the carrier's website or through the link provided in your shipping confirmation email
  • Please allow up to 24–48 hours for tracking information to update after shipment

6. SHIPPING CARRIERS We ship using trusted carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL (for international orders)

The carrier used for your order will depend on your location and selected shipping method.

7. INTERNATIONAL SHIPPING

Customs, Duties & Taxes:

  • International orders may be subject to customs fees, import duties, and taxes imposed by the destination country
  • These charges are the responsibility of the customer and are not included in our product or shipping prices
  • We are not responsible for delays caused by customs processing

Restricted Countries:

  • We reserve the right to restrict shipping to certain countries due to legal or logistical limitations

8. LOST, STOLEN, OR DAMAGED PACKAGES

  • If your package is lost or stolen in transit, please contact us at support@getzenvyra.store within 7 days of the expected delivery date
  • If your item arrives damaged, please email us within 7 days of delivery with your order number and photos of the damage
  • We will work with the carrier to resolve the issue and offer a replacement or refund where applicable
  • Get Zenvyra is not responsible for packages marked as delivered by the carrier

9. INCORRECT SHIPPING ADDRESS

  • Please double-check your shipping address before placing your order
  • If you notice an error, contact us immediately at support@getzenvyra.store
  • We cannot guarantee address changes once an order has been processed or shipped
  • If a package is returned due to an incorrect address, the customer will be responsible for re-shipping costs

10. DELAYS We are not responsible for shipping delays caused by:

  • Weather conditions or natural disasters
  • Carrier delays or strikes
  • Customs processing (international orders)
  • Incorrect address provided by the customer
  • High-volume periods (holidays, sales events)

11. CONTACT US For any shipping-related questions or concerns:

📧 Email: support@getzenvyra.store 🌐 Website:getzenvyra.store

Our support team is available Monday – Friday, 9 AM – 5 PM EST.